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Terms and Conditions

  • Returns, replacement and refunds are done for defects and damages.
  • All returns and replacements have to be done in the window of 14 days.
  • Breakage or damages while using the product is not covered for returns or refunds.
  • All accessories and packaging material should be intact and in the condition in which it was delivered.
  • All items on copper utensils are covered under the terms and conditions on the website.
  • Copper articles react to water and the same should be taken care of. You can see the video on our website for the details.
  • Items sold in combination (Like the Copper Jug and Copper tumbler set) can be exchanged/returned only in the said combination.
  • Refund is initiated once the returned items are received by us.
  • Net Banking/Credit/Debit card refund is done back to the same channel.
  • Online wallet balance is returned back to the online balance in the wallet.
  • No refund/return is done after the expiry of the 14 day return/refund window.
  • The return window starts after the goods have been delivered.
  • For any further assistance you can call our 24 hour customers service number or leave a message on live chat.